Why has my Worldpay subscription amount changed?
Apologies for any confusion - unfortunately it is not possible for us to amend the auto-email that is sent by Worldpay when a subscription amount changes.
If you have recently received a changed subscription amount email from Worldpay, this is because the Irish Government has changed the standard VAT rate from 21% to 21.5% for all invoices issued on or after 1 December 2008.
If you have a $9 net subscription for a 1,500 upgrade, for example, and you are subject to VAT, your payment amount will change from $10.89 ($9 plus 21% VAT) to $10.94 ($9 plus 21.5% VAT).
Broadly, only the following are subject to Irish VAT:
* Non-VAT registered EU individuals/businesses i.e. those without a valid VAT number
* All Irish resident individuals/businesses
Note that this information is current as at November 2008.
Answers to the majority of questions we receive can be found here in the knowledge base.